As a practice owner or manager, you know what goals and expectations you have for your veterinary receptionist. But do you really know what goes into accomplishing all of those things? Successful front desk management is about much more than just answering the phone and greeting clients. It’s about incredible organization, unwavering positivity and impeccable service. To gain a better perspective of what your receptionist actually does all day, here’s a little view from the other side of the desk.

More: https://blog.upbook.com/behind-the-scenes-a-day-in-the-life-of-a-veterinary-receptionist

As you can see, a veterinary receptionist is much more than just someone who fields calls. He or she is an integral member of your staff and responsible for keeping your clinic running like a well-oiled machine. Recognizing all of the things that go into front desk management should help you gain a new appreciation for what your receptionist means to your practice.